Privacy Policy

You can deactivate your account and delete all your data in Tocoop products by going to the Setting > Delete account section. Note that when you delete your data, this data will be deleted from our database and will not be reversible in the future. Alternatively, users may request complete deletion of their personal data by contacting us as described in the "Data Deletion Request" section below.

All personal information you provide, such as your name, postal address, e-mail address, telephone number, date of birth, sex, IP address is private and confidential and will not be shared, rented, sold or distributed in any manner to any other person, company or organization.

Tocoop operates a strict anti-spam policy. All emails sent to our players are legitimate and are in regard to the players account, and to inform them of opportunities open to them like promotions, draws and tournaments. The frequency of promo mails may vary and reach up to 3 emails per day.

All players reserve the right to request that these emails be stopped, and are to contact us directly for this to be fulfilled or unsubscribe by clicking the link in the bottom of an email.

Your IP address is used to help identify your account and ensure platform security.

In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit.

The company does not store complete card data of the clients, the clients are requested to provide only copy of credit cards with front copy showing the last 4 digits and the back copy with the CVV hidden.

If you have any other questions or concerns regarding data privacy and security please do not hesitate to contact our friendly online Customer Support Team or send your questions to privacy@tocoop.com. Our representatives will be more than happy to assist you.

Information We Collect

We may collect and process the following types of data:
- Email address and account information
- Device information (such as device type, operating system, IP address)
- App usage data and interaction data
- Login identifiers provided by third-party services (such as Meta/Facebook, if applicable)
- Technical and diagnostic data for security and performance purposes

How We Use Your Data

We process personal data for the following purposes:
- To provide and operate the app's core features
- To manage user accounts and authentication
- To improve app performance and user experience
- To ensure security and prevent fraud or abuse
- To comply with legal obligations

Data Deletion Request

Users have the right to request the deletion of all their personal data collected by the app.
To request complete deletion of your personal data, please contact us via email at:
privacy@tocoop.com
In your request, please include:
- Your registered email address
- The name of the app
- A clear request for complete data deletion
We will process and complete the data deletion request within a reasonable timeframe, in accordance with applicable data protection laws.

Contact Information

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:
Email: privacy@tocoop.com
Website: https://www.tocoop.com